Your order is important to us!Once your order is placed, you will receive an order confirmation email. When your order ships, you will receive a shipping confirmation email with a tracking number. If at any time you would like an update on your order, you can use our order tracker below! As always, our customer support team is here for you! Visit our contact page for more info. Continental US APO/FPO PO Boxes Hawaii/Alaska/USVI Canada International Want to know the status of your order from PromGirl?  Simply fill in your order number and e-mail address in the boxes below, and click the "Find Order" button. All orders of in stock merchandise placed before 9 AM EST will be shipped the same business day*. Orders placed after 9 AM EST will be shipped the following business day. * Business Days are Monday through Friday (non Holiday). take the security of our customers very seriously. Therefore, we have implemented fraud filters in an effort to protect our customers against any suspicious or fraudulent charges.

If your order triggers a review by our fraud prevention department, we may require additional information in order to approve for processing. You will be contacted immediately in regards to this matter, and we ask that you contact us back as soon as possible to confirm your order and avoid any further delay. Any order held for verification purposes by our fraud prevention department may be delayed until needed information is received and confirmation process completed. Orders may be flagged due to incorrect/incomplete billing or shipping information, address confirmation, or return policy review. Any delay in shipping or needed upgrade due to this verification process is the responsibility of the customer. Any orders of $1,000 or more will require a signature at the time of delivery. If you are not available to sign for the package UPS will leave a notice of attempt to deliver. UPS will not be able to leave the package.Golden Asp ships World Wide using Fed Ex, UPS and USPS. Shipping company used is at our discretion.

As an added layer of protection and in order to expedite the screening of international orders, PayPal is our exclusive payment processor for all orders outside the United sates except for Canadian Customers who can choose to pay using PayPal or a credit card. All International Orders are a final sale. We do not offer exchanges, credits or returns. Please be aware that your government may impose duties and taxes that are your responsibility to pay. and the destination country assesses them. Canadian Orders - $35 USD - Transit Time 3 - 7 business days All other Destinations Outside the United Sates - $60 USD - Transit Time 3 - 14 business days Please note: Regretfully, we are unable to ship Terani, Madison James and Mon Cheri Dresses outside of the United States. If you have any questions about International Orders or shipping please contact us. placed before 2 p.m. EST Monday - Friday will be processed the same business day. 2 p.m. EST Monday - Friday will be processed the following business day.

Orders placed after 2 p.m. EST on Friday will be processed the following Monday. All shipments are subject to item availability and credit card verification. See Ordering Policies for more details. Once your order has shipped you will receive an email with the tracking number for your shipment.Orders over $50 receive FREE Standard Ground shipping! The cost of expedited shipping is determined by your distance from our shipping warehouse in New York City. To calculate the cost ofred prom dress mermaid shipment, click on the Calculate Shipping link on the page of any dress and enter your zip code. prom dresses in nordstrom items will add $7-10 towards the cost of shipping. cheap prom dresses in houston

Total shipping fees for your order will be displayed on the last page of the checkout process. *Delivery option is not available for Alaska or Hawaii. items ordered before 1 p.m. EST Monday - Friday will be shipped the date the order was placed (pendingIn-stock items ordered after 1 p.m. EST will be shipped the next businessNext Day delivery is not available outside of the United States. Our couriers have until 8pm on the scheduled date of delivery to deliver your order. Contact us by phone or live web chat if you need to receive your order prior to 8pm on the scheduled delivery date. Additional fees will apply. delivery is available for in-stock items ordered after 4 p.m. EST on Thursday and before 12 p.m. EST on Friday for an additional charge of $80. Contact us by phone or live web chat to find out if Saturday delivery is available in your area. Saturday delivery may not be available outside of the Untied States. International orders are shipped via DHL, UPS or TNT.

business days depending on stock availability. For rush orders please contact us via live chat, phone us at +1 (212) 594-3600 or email us at the cost of shipping a particular dress to your country by clicking on the shipping quote link below the price of the dress. Additional dresses will typically add $7-10 to the cost of shipping. International orders are subject to manual credit card verification that can delay the processing of your order up to 2 business days. To avoid this delay we recommend that you submit your payment via PayPal, which is an easy and secure way to submit a payment online. We do accept all major credit cards for international orders but please be advised that we may request additional information to verify your All shipments require a signature and may be subject to taxes, duties and customs fees to be paid upon delivery. APO stands for "Army Post Office," ans is associated with Army or Air Force installations. FPO stands for "Fleet Post Office," and is associated with Navy installations and ships.